Terms & Conditions

Since our work is primarily with perishable produce, all payments made are non-refundable. For some circumstances, a credit will be allowed – please contact us as soon as possible should this be the case. 

We understand the constantly evolving restrictions with regards to COVID19 and we ensure that our products comply to these restrictions. Should your event be cancelled or rescheduled, we are happy to apply credit to other platter options from our range – e.g. individual COVID-compliant serves rather than grazing tables or reschedule the original purchase to another date. However, please note – we cannot refund any payments made. 

Platter Of Fact takes your safety seriously. Please take the time to read the below requirements for how to keep your platter fresh and safe.

Following delivery, it is your responsibility to ensure freshness and food safety standards are maintained. Your platter must be refrigerated until serving time and Platter Of Fact takes no responsibility for the food safety and allergen suitability of the product supplied.

Please serve in a shaded, undercover, or air-conditioned location.

Requirements for our GRAZING TABLES

Grazing Tables will only be presented undercover and out of the elements. We pride ourselves on deliveries of quality food and produce, including the product’s excellent aesthetic experience to make your occasion memorable. Our styling props are very valuable and often we’re unable to collect our wares until the following day. Damage can occur if left outside.

Please wipe out all Ramekins and scrape any leftover food off our serving boards ready for collection (please NO DISHWASHING as this can also cause damage).

For any bookings made outside of our website, a $50 security deposit will be added at the time of deposit, and only refunded after wares are collected and we’ve ensured everything is returned in satisfactory condition.

Any losses or breakages will need to be paid for. By paying for this product, you agree to these terms and conditions

Thank you and enjoy your Platter

Need help?

Contact us at {email} for questions related to refunds and returns.